When the customer receives the equipment, we will provide instructions or online guidance; if necessary, we will send workers to help the customer debug the equipment

To ensure our customers receive not only high-quality products but also professional technical support, our engineering team recently visited a customer site in Chile to assist with the installation of a metal rolling shutter door machine.

From the moment they arrived, our engineers worked closely with the client, starting with a thorough inspection of the installation site. They confirmed the layout, electrical connections, and foundational requirements to ensure a smooth setup process.

After carefully unpacking and inspecting the equipment, the engineers guided the customer through the step-by-step assembly of the machine, including the frame structure, rolling system, and control panel. Every detail was double-checked for safety, precision, and performance.

How is the Engineer Assists with the Installation of a Metal Rolling Shutter Door Machine

1. Pre-Installation Preparation

   • Review the site layout and measurements to ensure compatibility.

   • Confirm the foundation and power supply meet equipment requirements.

   • Provide the client with the installation manual and safety guidelines.

2. Machine Positioning and Assembly

   • Instruct on correct positioning of the machine at the designated installation area.

   • Assist with assembling the machine frame and guiding rails as per technical drawings.

   • Verify alignment and levelness to avoid operational issues later.

3. Electrical and Control System Setup

   • Help connect the machine to the power supply according to local electrical standards.

   • Install the control panel and explain its functions to the client.

   • Test emergency stop systems and ensure proper grounding.

4. Calibration and Test Run

   • Calibrate the machine settings (e.g., roll speed, tension, material feed) based on customer requirements.

   • Run a test using sample materials to ensure smooth operation.

   • Make necessary adjustments for optimal performance.

5. Training the worker

   • Provide on-site training to the customer’s operators and maintenance team.

   • Demonstrate regular maintenance routines and troubleshooting tips.

   • Answer technical questions and ensure the client feels confident in operating the machine.

6. After-Sales Support

   • Offer follow-up support via phone, video call, or future site visits.

   • Provide maintenance schedules, spare parts information, and troubleshooting documents.

Sussman Machinery is able to provide a full range of technical assistance to customers around the world, from equipment delivery to final commissioning, we are dedicated to serving you.